Hearing Care

Excellent Service

I am a first time hearing aid user and was a little apprehensive about things. Debbie Risbey at the Gillingham, Dorset branch has been excellent. When I went for the hearing test, she was very patient and explained things well. From the fitting of the hearing aids, to subsequent visits to adjust the settings and make sure I was comfortable using them, Debbie has been friendly, reassuring and caring, making the whole process easy. I would highly recommend both her and THCP.

Adrian

4 months ago

had appointment with THCP at Twickenham…

I had appointment with THCP at Twickenham today and saw Jasper who was brilliant. Sorted out my ear wax problem and was very helpful and considerate and also had hearing test which is very informative, would definitely recommend to friends and Jasper is great.

Pam

4 months ago

First timer and I'll be back

A thorough exam, every stage explained by Debbie. The use of diagrams, graphs and images added to my understanding.
Attention to hygiene, both environment and personal, was exceptional.
Highly recommend for the NHS full hearing assessment.

Ali

4 months ago

Hearing Test

Faisal was very attentive and explained every step of the process along the way. Great easy to understand explanations and at no point did I feel pressured into anything.
Thank you

Chris Pullen

4 months ago

Very efficient ear wax removal

Very efficient appointment with Jasper Marshall for ear wax removal. Jasper was friendly and communicated extremely well.

Laurence Wilson

4 months ago

Would highly recommend Lee Gascoyne

My initial and f/up appointments with The Hearing Care Partnership have all been with Lee Gascoyne at Carnforth (based at Philip Jones Opticians) and the service has been excellent.
Lee took the time to explain everything clearly and listened to my concerns about my hearing, including tinnitus. During follow up and fitting we agreed a programme of setting up my hearing aids, giving me confidence and time to adjust.
I am delighted to be hearing clearly again - my husband is happy too as he no longer has to repeat everything!
Thank you Lee for your professional and caring approach. I have the added bonus of excellent ear care and eye care under the same roof.

Janet P

4 months ago

Lee at the Carnforth Practice

I asked Lee from the Carnforth practice within Philip Jones Opticians to make a home visit to my Mum, who is an elderly lady with health issues and some memory problems. Lee attended on 3 occasions and could not have been more helpful and patient. We never felt under any pressure and found his extensive knowledge very useful and informative. I would recommend Lee to anyone considering hearing aids.

Gail Escolme

4 months ago

Great job done.

Earlier today, I had a significant amount of wax removed from my ears. Jaspers did a brilliant job and was very informative. He showed me pre and post- treatment photos which were brilliant. The whole process was painless and I felt I was in good hands.

Dr Robert

4 months ago

Breath of fresh air

Following a trail of disappointments with Boots Hearing I decided to try The Hearing Care Partnership. I booked an appointment with Alex and he was such a breath of fresh air. He gave me a thorough hearing test and we decided on a trial of Oticon hearing aids which I have since purchased. I found Alex very professional, he listened to my concerns and couldn’t have been more helpful. He is someone I will definitely trust with my hearing ! I’m also very impressed with The Hearing Care Partnership - so glad I found them !

Barbara

4 months ago

Would highly recommend Alex Andrews

I visited Alex for advice regarding my hearing. Although I had hearing aids for the previous 3 years supplied by Specsavers, despite many visits my hearing remained below my expectation.
Alex was able to ascertain that my Signia aids were not able to be adjusted to adapt to my hearing loss and recommended Oticon aids. Upon fitting these aids my hearing was immediately improved.
I would highly recommend Alex as I consider he has the passion and experience to maximise my hearing potential.

Peter Carter

4 months ago

Excellent Service

Molly was very helpful by explaining the process and test results.

Mattywills

2 years ago

Debbie Risbey

The examining audiologist was very easy to understand & her professional approach made the appointment a pleasure.

Mr & Mrs Ives

6 months ago

A service of quality you can trust.

The professional and personal care I experienced was excellent. As an elderly person I appreciated the respect and courtesy shown towards me. It was so refreshing not to be patronised but have explanations given clearly and patiently.
The ongoing care is impressive and I felt I could ask for help and receive it if needed.
I would recommend the service without hesitation. I was seen by Debbie Risbey at Robert Frith establishment

MRS June Martin

8 months ago

Great Service

Great experience at the Farringdon Street branch. I was nervous, the clinician Jasper was absolutely amazing and talked me through the procedure and hearing test. Thank you so much and I highly recommend the services at this branch. The place was spotless.

10 months ago

This company went above and beyond for us

When my mum had her suitcase containing her hearing aid charger stolen, she was away from home and her trip was in danger of being ruined. The team at HCP went above and beyond and arranged for her to borrow a charger from a branch within walking distance of where she was staying. I cannot speak highly enough of the service we were given.

10 months ago

Hearing Assessment and hearing aid fitting at Battle, by Celeste de Freitas. Celeste was very professional and provided an excellent service; she painlessly took me through the whole process of the assessment and fitting and explained it in a simple and understandable way. I'm very impressed with my new hearing aids and am looking forward to what I know is going to be a high quality after service.

11 months ago

Sam Jones at Lymm Adcott Opticians gave me am amazing friendly, professional and caring experience. I was put completely at ease during the whole of the appointment. The result was fantastic and very good advice given for future care and maintenance of my ears re wax build up.

11 months ago

Hearing assessment and hearing aids setup

Very professional and friendly service provided by Matt Whettingsteel. The setup of my hearing aids after a full hearing assessment was done with great care in terms of both how well the aids performed and how comfortable their fit was. The various features of the aids and how they worked was covered in detail and all my questions were answered. Highly recommended service all round.

11 months ago

An Excellent Service

My hearing test was carried out by Matt Baker. Matt made me feel at ease straight away and he provided a very professional, informative, friendly and reassuring service. I am so glad that I made this appointment and would highly recommend this excellent service.

10 months ago

Superfast professional service

I arranged a last minute appointment as I was flying the next day and was concerned about the possibility of perforating an eardrum due to pressure behind a build up of wax. I was seen by Marcus. What a genuinely lovely professional person he was. Took time to explain what would be involved with the procedure and checked throughout that I was ok. It was an instantaneous relief when he got the wax out and the tinnitus and slight pain immediately disappeared. I would highly recommend Marcus to anyone who needs his services.

EMcK

1 year ago

The service was 1st class in every way

Dave Kelley

1 year ago

Lovely warm welcome

Lovely warm welcome and excellent audiology service from Debbie.
I developed Unilateral Tinnitus in my right ear which was very intrusive hearing a non stop loud hissing/buzzing noise.
Debbie gave some very good advice and did a full audiogram. The ENT consultant found this very helpful.
Highly recommend Church road Hearing care at Ashley Cross Poole.

Julie Smith

2 years ago

My experience from initial call to appointment to follow up care has been excellent. Debbie couldn't have been more helpful and reassuring during the whole process.

She resolved an issue I had promptly and efficiently going the "extra mile" to do so.
If you have difficulties with your hearing I cant recommend her highly enough to help you.

Thanks Debbie.

Mark Haver

1 year ago

Excellent Service

I don't think I've ever had a more thorough appointment to do with my health. It was 90mins with lots of discussion about my hearing and various tests. I learnt so much about how the ear works and felt the examiner was genuinely interested in my hearing issues. The service was excellent in every way.

Julie

2 years ago

Wax removal service at the West Malling Clinic

I had a wax removal service at the West Malling Opticians & Hearing Care recently, and I can not recommend Jay Abbott, an audiologist, highly enough. He was very professional, kind and patient with me, explaining every single step of the procedure and giving further recommendations. Also, the price for the service was fair, in comparison with other clinics in Kent and central London. I will come back there without doubt if any issues occur in the future.

Alexandra Makarenko

2 years ago

I'm so impressed by the care we received

I took my 87yr old mum to see Jay Abbott at the Faversham branch. We were both so impressed by Jay's kindness, professionalism, caring attitude and explaining everything so carefully.
I can't recommend him enough.

Vic Crawley

2 years ago

Oticon Real gives realistic sound quality enabling the user to hear all the sounds around them but not compromising on speech clarity. The Real technology also helps reduce the effect of wind noise which is great for those who like to be outdoors! It is a fantastic hearing aid.

Vicky - Audiologist

5 months ago

To mine and my families frustration I was increasingly asking them to repeat what they had said. Fortunately I didn't have to have the TV volume raised to an annoyingly high level. So I made an appointment with the hearing care partnership and was seen by Liam within a week. He examined my ears,and showed me I had an ear wax problem.He then tested my hearing and showed me the frequencies I was struggling to hear. I was shown the hearing aids available and I selected the ones most suitable for my needs. After a further two appointments,with further ear wax removal,and the hearing aids adjusted to my full prescription,I am now able to have a conversation in a crowded room without struggling to hear the person I am talking too,and nobody has to repeat themselves as much. Liam was excellent throughout my consultation and subsequent appointments.

Michael

2 years ago

Superb service in all its aspects.

Carter

2 years ago

This was my first visit for a hearing test . The whole process very very professional and relaxed. After the test my situation was analysed in great detail and my options discussed. All in all a good experience helping me to understand what my hearing loss was and what action I needed to take.

Customer

3 years ago

Really pleased with my visit to the Hearing Care Clinic in Harrogate. Mohammed was great, extremely professional and caring, would highly recommend!

Krista Gray

2 years ago

Great Oticon hearing aids together with first class service from Elaine. Over my series of appointments everything was patiently explained and it was clear from the outset that she has a great depth of knowledge about both the product and hearing difficulties. As this was my first time using hearing aids I was initially a little concerned but my confidence grew as we proceeded and I am delighted with the final result.

kjl

3 years ago

Matt Baker in Gnosall Staffordshire was absolutely brilliant he explained all about ears and ear wax and mine was really bad after years of backing up in the ear canal. At my first visit Matt advised he couldn't sort the ear wax until 2 weeks of using drops. I also had a thorough hearing test. Cant recommend the hearing care partnership and Max enough!!!

Tina Thatcher

3 years ago

An excellent service. I saw Matt Baker who was helpful, friendly and honest. Would throughly recommend The Hearing Care Partnership. Thank you!

Fiona

3 years ago

Matt was incredibly helpful. I have known for a while that I needed hearing aids and had needed to prepare myself for the appt. Matt was great and did a very thorough set of hearing tests, explained all the options available to me based on my home and work needs and overall I felt involved and listened too. No pressure and not rushed. On day two with my new hearing aids and they are amazing. The fitting process was really easy and Matt has followed up already.

VC

2 years ago

My 93 year old mother is a recent patient of Grichma Trambaclal of the Hearing Care Partnership based in Glenfield, Leicester. Grichma is very caring and thorough and makes each visit an enjoyable experience. Nothing is too much trouble, her advice is very clear and the hearing aids supplied have improved my mothers hearing enormously. We are very happy with the service provided.

Neil Patrick

2 years ago

I was really happy with the service I received. From struggling with my hearing for many years, it was a lovely experience to work with someone who was extremely professional, who understood my needs and corrected my hearing; something I thought that was unobtainable - all done with a smile too which was a bonus!

Johm

2 years ago

Professional and friendly service. Free hearing check and very fast service if hearing aids are needed. This was my first time having hearing aids and I was nervous about using them. But everything was explained perfectly and now it’s like a whole new world of sound! Thank you some much Grichma!

Liz Knight

2 years ago

These guys are outstanding in every…

These guys are outstanding in every way. Their consultant listened to my story, clarified anything he wasn't 100% sure he'd fully understood, tested my hearing then suggested solutions he thought would be appropriate. And they were. Thanks to THCP I can now hear better than I could ten years ago, and if I need more volume or more clarity I can change the settings of my new hearing aids from my mobile phone. No more NHS batteries either, I can simply recharge them overnight. A week after I took delivery there was a small problem with one of my new hearing aids. It was fixed within 24 hours. So top marks for both pre- and post-sales support. 100% recommended.

Rod Shipley

2 years ago

The consultant was very knowledgeable and engaging and explained all the steps to me. Very pleased with the service.

Simon Cavadias

2 years ago

Iram Zaman, the consultant was excellent - friendly, approachable and informative. She explained every procedure and prepared me for the sensations I would be experiencing. I have had a blockage in my right ear for several weeks and my hearing has obviously been affected. Iram showed me the pictures of the inside of both my ears so I could understand exactly what the problem was. After the syringing, which was totally painless, the improvement in my ear and hearing was immediate. I had a thorough hearing test and I am aware where my hearing is on 'the normality scale'! I shall continue to have regular hearing tests in the same way my eyes are tested.

Peter Rose

4 years ago

A very kind and professional Audiologist, put me at ease as I was somewhat nervous. Resolved my issues and made me feel better than when I came in!

PAUL BARTLETT

2 years ago

Very helpful and informative. Leanne provided an excellent service and made sure I understood everything that happened in the test. Thank you.

Customer

3 years ago

I recently had my hearing test with Leanne Corrigan in Enniskillen. I can honestly say, the experience was absolutely fantastic. Leanne was so informative at the outset and explained to me how the human hearing system worked etc. She then went on to carry out various tests which were explained to me throughout the process. After all the tests were completed, Leanne talked me through the results and clearly explained my options. Needless to say, at this moment in time, I did not require any aids however we agreed a follow up appointment in 12 months. Leanne put me at ease, was professional, understanding and so informative. I will be more than happy to recommend her to family and friends. What a pleasant and flawless experience! Carlo

Carlo

2 years ago

Both my husband and I attended for hearing tests, Mandy, the hearing specialist was very helpful, confident and professional. She explained hearing loss at our age and went through checks and tests to see “the state of our ears” and how our hearing had deteriorated over the years. The tests were very thorough and when later discussing the procedure with our friends it was evident that it was in much more depth than many others had experienced. After the tests Mandy carefully explained the results and even ran through trials with hearing aids to show their potential. However she was in no way “pushy” and in fact recommended that both of us didn’t need aids at present and understood my concerns over the possible use of one aid! The result is we are booked in for another review next year to see if there has been much more deterioration. My option of this experience is very positive and we both now have a much better idea of how a hearing aid can help us, the types of aids are available, costs and long term help. All in all a very valuable experience made much better by a very helpful and understanding specialist.

Barbara Baldwin

4 years ago

Had NHS devices previously so this was not new territory. Excellent experience throughout. Mandeep was open, friendly and professional. Aids ready when planned and fitted easily. Follow up phone call and a follow up appointment a fortnight after fitting. Extremely impressive product. Glad I took the plunge.

IanJ

3 years ago

I had not been able to hear properly for quite sometime and had experienced some pain form the ear wax blockage. The ear wax removal was a great relief and painless and the ear test was professional and thorough. I highly recommend the procedure and ear test performed, good advice and a great service.

Ben Talbott

2 years ago

I had a hearing check with Celeste in Eastbourne. I was amazed at how thorough it was. Celeste was very informative and explained every step. A great service that I would recommend to everyone

Sian Sanwell

2 years ago

I am so glad I found this service. Historically, I had gone to the doctor for ear wax removal but found this service providing suction removal of ear wax which is so much better and Celeste who carried out the removal was exceptional in her professionalism - I would highly recommend this service to anyone.

Steve Frost

2 years ago

Would highly recommend the hearing care partnership. Celeste has been extremely helpful and is in contact regularly to ensure I am completely happy with my new hearing aids. Was able to do a repair very quickly. Fantastic and friendly service.

Andrew Cleaver

3 years ago

This examination was excellent and most rewarding. Celeste began by asking about my hearing and matters where it may be especially important such as my pastimes (I forgot to mention my increasing interest in listening to radio recordings and podcasts). She described the steps that the examination would follow and began by inspecting my ears. There was wax that had to be removed and Celeste did that gently and carefully using microsuction. I knew the ears had been well cleaned, not just because of the way they felt, but because Celeste showed me images before and after the cleaning as well as pieces of wax she had removed. She suggested I used a different product for keeping my ears free of excess wax, advice that I have followed. The hearing tests then followed using different sounds at different volumes and recognition of word sounds. It ended with Celeste confirming that my hearing was within normal limits. Later she emailed me a copy of the audiogram to confirm the results. From the outset I found Celeste very approachable and I never felt that I should not ask a question or make a comment. For instance, regarding the hearing tests, I told her that I was conscious that I was tempted to guess some sounds at low volumes; and that when a sound was loud, I would be confident of hearing it when the sound started and indicate my hearing at that point but that when a sound was scarcely audible, I often became aware of the sound only at the point when it stopped: I felt I would be guessing until the sound stopped so I would indicate my hearing at that point. I was reassured when Celine clearly understood what I thought may have been muddled and trivial comments and assured me that the system provided for such possibilities. Throughout the examination Celine showed knowledge and experience both in our conversations and by working in a diligent, methodical way, for me a sign of a professional practitioner. Celeste's attitude and approach gave me complete confidence in the results and left me feeling that the examination had been time well spent.

H.Wells

3 years ago

Friendly and professional service

Trish

2 years ago

Having purchased a new hearing aid package recently I have been very pleased with all service received. Kara has been extremely helpful through out the process including wax removal. I would not hesitate to recommend this company.

Richard Fane

2 years ago

Kara Butterworth took me through a thorough hearing test and moulds for hearing protection. The care taken, knowledge and service was excellent I can highly recommend Kara and the rest of the team for a professional yet personal service

Luke Eiles

2 years ago

Highly recommended. I saw Kara in Dorchester for a hearing test and tinnitus consultation and came away feeling looked after and reassured. Kara was thorough, understanding and provided me with a range of options for managing my tinnitus. I will definitely return again.

R Cumming

2 years ago

Everything was explained to me in detail and found the experience simple & pleasant.

Steven Ball

2 years ago

A good explanation regarding the procedure to be undertaken, followed by a gentle process. All results are shown with a through explanation and advice with on going care is given. The whole appointment was good and deserves promotion.

Chris

5 months ago

I saw Aphra yesterday for a review and new hearing test.What a pleasant person she is which gave me absolute confidence in her ability to diagnose and explain fully any issues. Her professionalism is second to none and she was so thorough in everything she did. Well done, Aphra. Alan Jones.

Alan Jones

5 months ago

Alpha Baker was superb. Professional, confident, knowledgeable; put me at my ease, friendly, smart, easy to talk to, listened carefully to all I said. Diagnosed and sorted my problem and referred on to appropriate agencies for treatment. Would recommend her without any hesitation. And all for free!

maggie

5 months ago

Went in for wax removal but didn't have any! I have got tinnitus and loss of hearing in left ear. After a few tests it was recommended that I try a hearing aid which would help both problems. After a couple of months the aid has obviously helped my hearing but considerably reduced the tinnitus. Excellent follow-up appointments to see how I'm getting on. Impressed.

David Wasmuth

5 months ago

I was unable to adjust to previous hearing aids but this has been a different and more rewarding experience. I use Maskells for my eyes and that are outstanding. Once they recommended Mohammed for ears I approached him with no reservation.His assessment of my hearing losss recommended the type of aids I needed. He did not try a hard sell, just simple accurate professional advice.What he recommended works so much better than anticipated. Great service and follow up.

Mr Finnigan

5 months ago

A very professional and friendly hearing assessment and service was provided by Celeste and Natalie at Bexhill. Thank you very much.

Anna E.

5 months ago

We had a two-hour training session – we learnt a lot about the hearing care services that were provided. I think we’re all very confident about introducing the hearing care services. It’s just great working with people who know what they’re doing. I spoke to a patient with new hearing aids and he was delighted with the service.

Richard Stent, Richard Stent Optometrists

5 months ago

They shared our ethos straight away, they shared our passion for giving great customer service – that was essential to us. We’re here to deliver the best in eye care, nutrition care, with the most advanced technology, and the fact that they are using that is great. Our customers and patients really like the similarity and symbiosis. It’s strengthened our business for the future; increased its value. In times where the business can be quiet, that increased cash flow, can make it more resilient and stronger. The Hearing Care Partnership gives us that resilience and Ithink it will for the future.

Dermot Keogh , Keith Holland Opticians

5 months ago

I was really blown away by the professionalism, the follow-ups, really the integrity of everybody I’ve spoken to at The Hearing Care Partnership. We like to think as a group of practices, we offer really superb service and it’s great to work with a partner who offers the same thing.

I’ve already recommended them to a couple of friends of mine who run independent practices. I think they’re great advocates for the hearing care service. Virtually every patient has been blown away by it. To any business thinking about taking on audiology services, speak to The Hearing Care Partnership.

John Fried, R.Woodfall Opticians

5 months ago

I recently had a ear wax removal appointment with Aphra. The consultation was very friendly and extremely thorough. As well as carrying out the ear wax removal very efficiently, Aphra noticed an issue in my right ear. She then took the time to write to my Doctor suggesting a referral to the ear, throat and nose clinic and provided supporting pictures also. All in all, I couldn't recommend the Hearing Care Partnership more highly!

Paul Inglett

5 months ago

I was so glad that I booked this appointment after having ear problems. Faisal was so professional, explaining what was happening at every stage. I had not expected that he would be able to request an ENT appt through my doctor. Would not hesitate to recommend & return. Excellent service

Olivia Hopkinson

5 months ago

Michaela is very knowledgeable and takes great care helping me with my new aids so I get the best out of them. First class service.

5 months ago

Fantastic service. Lovely patient young man who took the time to explain things clearly. Would definitely recommend going to EyeSite for hearing aids.

Jill Simpkins

5 months ago

The hearing test was done well and the audiologist was very friendly and helpful.

Derek Cottney

5 months ago

Excellent service from Vicky. She was incredibly thorough and explained both what was going to happen and what my results were clearly, in a way that was easy to understand. I would highly recommend this service.

jennifer browner

5 months ago

Jay was most thorough, very informative, and extremely helpful. Tests were conducted professionally and with great care. Most highly recommended!

Tony

5 months ago

Great professional service.

Peter

5 months ago

I found THCP from a Google search. A choice of locations were available locally. I received a quick call back and arranged to see Aqsa at Eyecare Matters in Birstall. Aqsa was friendly, very professional and produced a report for my ENT consultant by the end of the same day. I would definitely recommend. Sadly, my consultant has not been anything like as responsive!

Mr C R Martin

5 months ago

Having tried a few hearing aid options previously, without finding a comfortable solution, I was not expecting to get such a great resolution as I found with The Hearing Partnership in Bideford. Claire Francis was extremely knowledgeable and very keen to get to a longer term solution that worked for me, even though that meant putting up with me asking for adjustments to the type of aid in order to achieve a perfect fit. Thank you so much Claire.

Michael Draper

5 months ago

I was seen by Kara Butterworth. It was a really great experience given how nervous I was about coming to terms with my hearing loss. Kara was really informative and understanding. She made the whole experience very relaxing and free from pressure. My new aid is making a real difference. I had no idea how quiet things had been for so long.

Mr William Beresford

5 months ago

I was seen by Grichma Trambaclal at Edmunds & Slatter in Blaby. I was impressed by how thorough the tests were and her explanations of what she was testing and the results obtained. I felt she was highly competent and very pleasant. There was no pressure from her to make a decision on what to do next. I will, however, go back to see her again for the next step. Highly recommended.

DR

5 months ago

I have just met the most welcoming team of people. It turned out that my ears were fine after a range of tests and therefore I wasn't charged. Thank you Mark.

mark holl

5 months ago

I went to thcp at Bridport initially to get some information on invisible hearing aids. I met Kara who was lovely and gave me a very thorough hearing test. Each step was explained fully and ensure I was comfortable. The types of aids and their differences available to me was explained and Kara set me up there and then with a pair to experience the difference between what I had and potentially what I could have. For me the difference was incredible! The sound and clarity was totally unexpected so of course I purchased a pair! The aftercare service is excellent, I had to have a few adjustments and these were checked each time a few weeks later to ensure I was happy. I am now on my 6 month check up. My new hearing aids have made a tremendous difference to my life, they are so neat and comfortable I don’t know I am wearing them, the best thing is I can now hear a telephone conversation straight into my ear piece, AMAZING!

Debbie Ross

5 months ago

I have received care & guidance…

I have received care & guidance following a thorough assessment and now subsequent purchase of hearing aids.
My audiologist, Matt Whettinsteel at THCP Blandford, has been excellent throughout and with my wife, we were both so kindly reassured by his professional mannerism & exceptional kindness.

Steve Dewey

2 years ago

My 94 year old mother has received excellent assessment and treatment from Holly Proud at Aaron Optometrists in Ashington, Northumberland. From assessment to hearing aid fitting and adjustments, Holly showed great listening and communication skills. Never rushed, always respectful and mindful of particular difficulties the elderly encounter. She has done several home visits and has kept me informed of progress. My mother's quality of life has certainly improved and she is very happy with the hearing aids and the service Holly has provided. If she's happy that makes me happy too. Thank you Holly for your time and your abundance of patience.

Norma T

5 months ago

I saw Celeste at Martin Steel in Arundel for a check-up on my hearing aids. Both my hearing aids and I were given really excellent professional care. Expert, skilled and thorough, with explanation provided to me throughout. This, coupled with Celeste's very pleasant and friendly manner, made for a notably good experience. I would certainly recommend this practice highly. Oh, and Celeste also provided me with useful information for my husband to help him amend his ways re communication with the hard-of-hearing!

Gill Kester

5 months ago

I recently had a hearing test conducted by Celeste in Baracloughs (Battle). Not only was Celeste extremely thorough and professional, she was also very informative and personable.

Will Tuppen

5 months ago

Grichma at the Blaby branch has been so helpful with my mother's hearing aids, particularly after she lost one. Grichma dealt with us with great tact and kindness, explaining everything very clearly and being extremely flexible when we had to unexpectedly rearrange appointments. We have been very appreciate of all Grichma's help. Liz

Valley Self Storage

5 months ago

It was a first class professional service which has improved my mums hearing from 7% mid range up to 80% which I can not tell you how much that has changed her life from missing everything what was said to being able to join in to conversations again, thank you so much Matt Baker. I can not recommend these guys enough, Many thanks, Paul Crosby.

Paul E Crosby

5 months ago

An excellent, personal but professional service from Matt Whettingsteel in Blandford. I have been wearing hearing aids for four years, but following a full examination, and micro suction by Matt, the replacement aids recommended, and now fitted, have given me back quality hearing. The follow-up service cannot be faulted. Highly recommended for anyone with hearing problems, and being worried about being pressured to buy. Thank Matt. See you in six months.

Michael Cannon

5 months ago

I booked in to have my hearing tested. It was a very interesting experience with everything explained clearly. I hadn’t realised there were so many wonderful aids available for people with hearing problems.

Nonni

5 months ago

Having had hearing aids for almost twenty years my quest to combat my increasing hearing loss has proven difficult and frustrating. Over recent years, my hearing loss has increased and despite my attempts with a number of providers to improve my situation with new hearing aids and frequent adjustments, it was all to no avail. I know I had reached that point where I was starting to close down. Conversations had become really difficult with constant requests from me for them to repeat what had been said which was frustrating for both sides. My wife suggested that I try Barracloughs in Battle, who are part of the Hearing Care Partnership, so I made an appointment for an hearing assessment. The appointment with their audiologist Celeste De Freitas was very thorough and clearly confirmed the extent of my hearing loss. As a result, I have my new hearing aids and the difference is incredible, no more asking the family to repeat themselves and no more guessing or trying to lip read what people are saying. I can hear bird song and so many other things that I had forgotten about. Thank you Celeste, you have given me my hearing back which has made such a difference in so many ways.

Phil Harding

5 months ago

Appointment on time and everything clearly explained for my ear wax removal. Dagmara carried out the procedure very carefully and I was delighted to be able to hear again!

Wendy

5 months ago

Knowledgeable and friendly Audiologist made the experience relaxing and informative, thanks!!

Sam

5 months ago

Excellent service from Faye, above and beyond what I expected of her.

Anne Murphy

5 months ago

Fantastic service and very thorough, they explained everything so I could understand what the results of several tests they performed. I can't recommend them enough and as there was no treatment required there was no charge at all. Highly recommend.

Mr Kenneth dacosta

5 months ago

After wearing NHS hearing aids for about two years , it was a delight to be able to hear all about me and listen to the radio at the same time. It is also so useful to be able to fine tune the performance. I had the most excellent service from Claire at Bridgeland Street and the after service has been excemplary . I really am most grateful to Claire and the little darlings in my ears.

DB Hughes

5 months ago

First test with Mr Timoney was extremely detailed and informative. Helpful advice in selecting Hearing Aids which he delivered to my home in less than 2 weeks. They were set up perfectly for my needs and are working well. Good to have normal hearing again and to know that any changes to set up are readily available. Richard Jones

Richard Jones

5 months ago

My consultant, Vicky, was 100% in every aspect. She was very professional & highly informative. She has a lovely, friendly personality & made me feel that I was her most important client that day, she took so much trouble to explain every aspect of my wonderful new (1st time!) hearing aid. I cannot praise and thank her enough for her positive attitude and only wish I'd seen her a long time ago! I shall pass on her name to all my 'qualifying' friends, and now look forward to a much improved 'audio' life!

customer

5 months ago

Excellent visit. I went to check my hearing and was treated with empathy, care and professionalism by Claire Francis. Each part of the process was well explained and it was a very interesting experience. I didn’t need hearing aids but have every confidence that when I eventually do, that it will be a positive visit in every respect. Thank you Claire for making my first visit so positive!

Fiona Gardener

5 months ago

I was apprehensive about my appointment but the practitioner was understanding, knowledgeable and exceedingly helpful and reassuring. I would recommend the service to anybody.

James

5 months ago

I went for ear wax removal and thought that was what was making me deaf, I was offered a routine hearing test where it was discovered I needed hearing aids, I am so grateful that was offered the test and the hearing aids have put me back in the world. They are amazing.

BEE

5 months ago

We were delighted with the service we received from Kara. Her examination was thorough and she ensured that we understood each step. Our aids have improved our hearing and made life easier. We would recommend her to anyone. Thank you.

Mrs Wendy Sawyer

5 months ago

Great service by Sam. Would definitely recommend and use again!

MK

5 months ago

Having been to the doctors several times regarding my tinnitus and feeling dizzy from time to time, and not ever really finding out what may be causing these issues, I decided to book an appointment with THCP. My audiologist Dagmara Janakova was brilliant. Almost immediately identified the issues with a few tests. One of which the doctors nor the hospital ever performed and said test flagged up an issue straight away. I feel very confident my hearing issues will be resolved following advice given by Dagmara. Very pleased with my visit today!!

Sean Kelliher

5 months ago

Having suffered with tinnitus for a year I decided to book a consultation with THCP in Bridgnorth and met with Matt Baker. He was superb in every respect. He talked thoroughly through my circumstances, clearly explained every test and went through the results to explain what they showed. Matt’s clarity and knowledge helped me understand as well as be reassured that I didn’t have any hearing issues. Matt even offered to write to my GP in order to help me further. Professional, knowledgeable and reassuring throughout I couldn’t recommend Matt highly enough - no attempt to rush the appointment even when it was clear that I wouldn’t need hearing aids. I would have been more than happy to have paid a fee for the consultation so the fact that this level of customer service is free is amazing. Thank you Matt and THCP!

Toby

5 months ago

Nikisha O. was amazing with my reluctant and frail mother. She showed kindness, professionalism, and patience. She was thorough and operated at a safe but practical level. Thank you for the assessment and advice.

CrEECK

5 months ago

I went to see Faisal for an assessment on my hearing and also some advice on my tinnitus. The advice, guidance and reassurance I got was outstanding. I went in to the appointment worried about a few things and by the time I left I had ways to deal with everything. Faisal was polite, professional and extremely knowledgeable. I would have no hesitation in recommending him and his company.

Jamie C

5 months ago

Recently had a hearing test with Celeste de Freitas at Bexhill. The test was comprehensive and at all times Celeste carefully explained what was being done and what the results meant. I agreed a contract for hearing aids and have since returned to collect them and then have a follow up appointment last week. At all times Celeste took time to explain the fitting of the aids and their care. She has been friendly and professional throughout.

John Leonard

5 months ago

Celeste was very assured and assuring, polite and professional, all as I would expect from anyone associated with Martin Steels, Arundel.

Mr John Thompson

5 months ago

I was so impressed by the way Celeste welcomed a family member I needed to bring with me to a follow-up consultation. She took great care in informing both of us about the interaction of the hearing aids with the brain. Her attention to detail, and the time taken to explain the use, cleaning and maintenance of my hearing aids was exemplary. My quality of life has improved and the ability to hear sounds such as birdsong again is amazing. Thank you for such a professional and enjoyable service.

John Workman

3 years ago

I arranged an appointment with Grichmal at Blaby Leicester. I had been offered a hearing test after my eye test. I was somewhat apprehensive. From the first I relaxed as it immediately became clear that this was a first class professional service. I was shocked when I realised how much I was missing of every day speech. With wearing masks hearing in shops or in groups getting the full story had become frustrating. During the test I realised that I had been lip reading for quite a while and masks made this impossible, hence misunderstandings and not wanting to keep asking for clarification. It was obvious that the free test was offered as a prelude to a sale, but one was never made to feel that it was a commercial exercise. When I was given the hearing aids to try it was like clear mountain air in my head. I did not want to take them out. That sold them. It was only at this point we talked about cost. It frightened me but I decided to go ahead, as the benefits were so great. I was given a day or two to think of the options, then I chose mid range appliances. These have helped greatly and it seems as if all the world has now been to elocution lessons. Part of me still wonders what the top of the range ones would have been like? I was so happy with the wax removal and how pleasantly it was done. That was a surprise, but it did help. I had not realised that would part of the test. I now have the aids and wear them comfortably. The after care and interest has been so personal and helpful, with an extra appointment offered if needed. My husband also had the hearing test. And has the aids now. Our TV volume has halved! Gordon is really enjoying his classical music again, as the whole range of sound is available to him. And we are no longer having to ask each other to repeat things. It has reduced the stresses and frustrations of a senior marriage considerably. Pillow talk is now limited though! That last thought of the day has to wait to the next morning, if we can remember it! Well done, the entire service, Heather and Gordon.

Mrs Heather Anderson

5 months ago

I was seen by Audiologist Celeste de Freitas. She was very careful, professional and gentle. Each step of my treatment and the following tests were described beforehand and the results explained thoroughly.

David

5 months ago

Went to the Hearing Care Partnership in Castle Cary, Somerset where my test was carried out by Jo. She was very professional and very helpful indeed. Everything was carried out in a friendly and welcoming manner. My sincere thanks for an excellent service.

Michael O'Neill

5 months ago

My audiologist Cathy installed the new "My Music" program on my Oticon aids recently - it's an updated music program that has replaced the previous one. I’ve used it quite a lot now and I think it’s excellent. The old one was very good too, and like that one this also completely solves the slight problem of odd spatial effects you get on the standard program with the aids - it's excellent for everyday use and enable you to notice more quiet sounds but for listening to music I find the position of instruments seems to shift about - both versions of the music program stop this happening . But this new one also seems to make the strange vibrato effect you get sometimes a lot less noticeable. The overall frequency balance seems just right to me. It’s such a joy to be able to hear music properly( especially having spent vast amounts of dosh on very good hi fi) despite the hearing damage. Cathy also gave me my annual hearing test (no significant change) and as always it was a pleasure to come in for my appointment. A very big thank you!

Andrew

5 months ago

What a excellent person Jo Bailey is. On time, absolutely spot on experience and had my ear wax removed and did a hearing test and nothing was too much trouble. So easy to talk to.

MARCH MOTORS OF WINCANTON

5 months ago

A completely thorough examination of my hearing levels. Each element demonstrated to provide compulsive evidence of hearing deterioration together with the impact of this deterioration upon my life. Then an example of how the loss of hearing impacts our life together with research evidence that the loss may contribute to other conditions. A range of aids to assist and improve both hearing and lifestyle. Since being fitted a follow up consultation has been further informative as well as an opportunity to talk through early issues.

Alfred Blake

5 months ago

I have been impressed with my visits to see the chap who supplied and fitted our hearing aids. They are so comfortable I forget that they’re in my ears. Already feeling an improvement in my tinnitus

Evelyln Haigh

5 months ago

First time I have had my ear syringed and was a bit unsure. I need not have worried as Scott explained everything to me and I was very pleased with the procedure which was absolutely painless. I would definitely recommend.

Sharon Noonan

5 months ago

I took my elderly mother to Matt Whettingsteel at Robert Friths Blandford for Audiometry test and resulting hearing aid selection and purchase. Matt guided us through the entire process in a very proffessional way and as a result Mum is now enjoying a much better quality of life. Cannot recommend Matt highly enough. Thank you.

Steve Dobson

5 months ago

Comprehensive assessment, straightforward polite advice and excellent aids supplied. I had given up after trying NHS aids and hadn't realised what I was missing. I don't even realise I am wearing them now.

Robodoc

5 months ago

I visited the Brighouse branch for a hearing test. The staff were very friendly and I was promptly lead to the audiology area, the audiologist, Faisal, was very polite and courteous, he explained everything he was doing and why he was doing it, he firstly checked both ears, showed me the results on a screen, then suction cleaned both ears and again, showed me the results on screen, unbelievably clean. I then had a sound test, again, everything was explained before and then after the test, the details on the graph were daunting, but once Faisal had explained things, it all became a lot clearer. I would certainly recommend service and I will definitely be going back if the needs arise in future. Family and friends have been made aware too. Thank you

Mr Peter Cronin

5 months ago

I had a hearing test at the Crewkerne practice today (as well as an eye test at the same practice in June). The receptionists were very welcoming. The specialists were friendly, professional and thorough. I really felt they took the time to understand my concerns and offered me lots of practical help and advice. Highly recommended.

Jean

5 months ago

I visited the hearing care partnership in Coventry when I was at my lowest point in my Tinnitus journey. I cannot speak highly enough of the audiologist Grichma who was supportive, kind and patient with me. I had a hearing test undertaken, some ear wax removal (through the micro suction) and on the ear sound generators (hearing aids without amplification) purchased (and programmed for tinnitus). Grichma scheduled follow-up appointments to see how I was doing and when I needed filters changing or extra batteries on the in ear sound generators this was swift and efficient. I credit Grichma as one of the key people who has helped me get back to living my life despite my Tinnitus. I would recommend anyone who has any audiology needs to visit her and the hearing care partnership.

Kevin Burrows

5 months ago

This is an excellent service. The audiologist was very professional and knowledgable and made me feel completely at ease. He was highly personable and his approach made the experience pleasurable rather than concerning. He showed the results on the screen and explained everything very clearly. Prior to each test he explained the process very simply and also the purpose of the test. I would recommend this service to anyone.

JACQUI SARADJIAN

5 months ago

Brilliant service. Previously went to the doctors who said they wouldn’t wash my ears out. I was really struggling and The Hearing Care Partnership were really professional, explained everything to me. Brilliant results, can now hear again and the hissing has gone. Painless procedure. Well worth the money

Moore

5 months ago

Excellent service. Talked me through everything they were doing and was very professional

Adam Townsend

5 months ago

I booked a hearing test at my optician, Eyesite Eyecare in Tile Hill Coventry after I had noticed a few minor hearing issues. I was called in advance of my appointment by an audiologist, Haleema Bi who explained what the test involved and asked me some questions about my hearing. At the appointment Haleema was very thorough and professional, she showed me the results of the test on her PC and explained that I would benefit from hearing aids. She suggested the Oticon More hearing aids but didn't pressurise me to buy there and then. She arranged to call me after a few days to answer any questions that I may have which she was able to answer expertly and clearly. I then arranged a call with her a week later at which point I was able to make a more informed decision to proceed. Haleema has been outstanding all through this process, I would not hesitate to recommend her. I have had my hearing aids for 4 weeks now, they are simple to get on with, to clean and they link to my phone through an App meaning I can listen to music or answer the telephone through my new hearing aids.The follow up aftercare has been excellent too. Thank you Haleema and THCP

Gareth

5 months ago

My first visit to Austin Timoney was by necessity. My hearing had deteriorated significantly and I was a walk in. Over three visits he was able to pinpoint the problems, write a report for my doctor and suggest and fit the correct hearing aids. Once fitted they have been a remarkable success and restored my everyday hearing to a comfortable degree, much to the relief of my wife and the neighbours whilst watching TV. Austin is calm, knowledgeable and friendly and I will continue relying on his expertise in future years.

Ron Morgans

5 months ago

Had some new hearing aids from The Hearing care partnership in Cheltenham. Excellent service from Austin who explained everything really clearly and was very knowledgeable.Showed real patience and answered all my questions very thoroughly. Would highly recommend practice especially Austin.

Mrs Robinson

5 months ago

Excellent and friendly service and my ears feel like they're doing their job!

AMJ

5 months ago

I recently had a hearing test with Haleema and have to say she was absolutely brilliant. Extremely polite, very thorough and explained everything in detail. I felt totally at ease and would recommend any one who hasn't had a hearing test recently to have one. You just never know what is going on inside your ears!!

Charlotte W

5 months ago

All options available were fully explained to me so I could make an informed choice for my lifestyle. I immediately felt the benefits and for the first time in many years I had to request the television volume be turned down, much to the amazement of my family. I would recommend The Hearing Care Partnership to anybody looking for new hearing aids.

Mrs Judith Emery

5 months ago

I'd been struggling with wax build up and deafness for nearly a year and had had two previous appointments with other audiologists in different companies. Both had insisted on using micro suction even though the sticky nature of the wax made it an uncomfortable and unsuccessful experience. I called THCP and had a telephone consultation with Nikisha Oladipupo who was incredibly thorough and professional, saying that I could have irrigation rather than micro suction. I felt that I was in safe hands and was confident I'd be sorted out this time. It was very easy to book an appointment and the whole process in shop was very safe and Covid conscious. Within minutes of starting the procedure, my right ear was clear. The left ear took a little longer but even so, after just 20 comfortable and painless minutes I could hear again! Delighted!! A hearing test followed and I was not put under any pressure to buy a hearing aid. Nikisha was professional, efficient, friendly and most importantly, successful in clearing the wax. I would give her six stars if they were available and can't praise her highly enough. Thank you Nikisha!! Highly recommended.

Jane

5 months ago

I recommend the Widex Moment for individuals with mild hearing loss due to its discreet design and small size. Aesthetics are important to some patients and the Moment delivers a great listening experience while also being pleasing to the eye.

Nikisha Oladipupo - Audiologist

5 months ago

Widex Moment Sheer are popular with people who have a mild hearing loss. The sound is natural but still enhances the frequencies enough for the patient to yield benefit from the hearing aids.

Nikisha Oladipupo - Audiologist

5 months ago

This hearing aid packs a punch and is a go-to for severe hearing loss. There is a lot of room to adjust the features for people who need it. The Phonak Naida™ covers quite significant losses which enables patients using them to hear well

Nikisha Oladipupo - Audiologist

5 months ago

A good hearing aid with those with a budget in mind. People fitted with Zircon get along well with the sound quality.

Nikisha Oladipupo - Audiologist

5 months ago

The Oticon Xceed enables severe/profound users to experience more sound than ever before in a BTE unit, while also providing efficient management of background noise and equal access to sound from all directions.

Sam Jones - Audiologist

5 months ago

The Oticon Own is a discreet custom hearing aid that uses a faster processing chip and artificial intelligence to allow seamless transition of sounds and efficient management of background noise in all environments

Sam Jones - Audiologist

5 months ago

Oticon More gives a great natural sound quality, which enables patients to have a great listening experience.

Its quick processor not only helps to seamlessly transition in different listening environments but also helps with brain hearing, helping those who need more assistance in processing speech.

Nikisha - Audiologist

5 months ago