This examination was excellent and most rewarding. Celeste began by asking about my hearing and matters where it may be especially important such as my pastimes (I forgot to mention my increasing interest in listening to radio recordings and podcasts). She described the steps that the examination would follow and began by inspecting my ears. There was wax that had to be removed and Celeste did that gently and carefully using microsuction. I knew the ears had been well cleaned, not just because of the way they felt, but because Celeste showed me images before and after the cleaning as well as pieces of wax she had removed. She suggested I used a different product for keeping my ears free of excess wax, advice that I have followed. The hearing tests then followed using different sounds at different volumes and recognition of word sounds. It ended with Celeste confirming that my hearing was within normal limits. Later she emailed me a copy of the audiogram to confirm the results. From the outset I found Celeste very approachable and I never felt that I should not ask a question or make a comment. For instance, regarding the hearing tests, I told her that I was conscious that I was tempted to guess some sounds at low volumes; and that when a sound was loud, I would be confident of hearing it when the sound started and indicate my hearing at that point but that when a sound was scarcely audible, I often became aware of the sound only at the point when it stopped: I felt I would be guessing until the sound stopped so I would indicate my hearing at that point. I was reassured when Celine clearly understood what I thought may have been muddled and trivial comments and assured me that the system provided for such possibilities. Throughout the examination Celine showed knowledge and experience both in our conversations and by working in a diligent, methodical way, for me a sign of a professional practitioner. Celeste's attitude and approach gave me complete confidence in the results and left me feeling that the examination had been time well spent.

H.Wells

2 years ago

A very professional and friendly hearing assessment and service was provided by Celeste and Natalie at Bexhill. Thank you very much.

Anna E.

12 months ago

I saw Celeste at Martin Steel in Arundel for a check-up on my hearing aids. Both my hearing aids and I were given really excellent professional care. Expert, skilled and thorough, with explanation provided to me throughout. This, coupled with Celeste's very pleasant and friendly manner, made for a notably good experience. I would certainly recommend this practice highly. Oh, and Celeste also provided me with useful information for my husband to help him amend his ways re communication with the hard-of-hearing!

Gill Kester

12 months ago

I recently had a hearing test conducted by Celeste in Baracloughs (Battle). Not only was Celeste extremely thorough and professional, she was also very informative and personable.

Will Tuppen

12 months ago

Having had hearing aids for almost twenty years my quest to combat my increasing hearing loss has proven difficult and frustrating. Over recent years, my hearing loss has increased and despite my attempts with a number of providers to improve my situation with new hearing aids and frequent adjustments, it was all to no avail. I know I had reached that point where I was starting to close down. Conversations had become really difficult with constant requests from me for them to repeat what had been said which was frustrating for both sides. My wife suggested that I try Barracloughs in Battle, who are part of the Hearing Care Partnership, so I made an appointment for an hearing assessment. The appointment with their audiologist Celeste De Freitas was very thorough and clearly confirmed the extent of my hearing loss. As a result, I have my new hearing aids and the difference is incredible, no more asking the family to repeat themselves and no more guessing or trying to lip read what people are saying. I can hear bird song and so many other things that I had forgotten about. Thank you Celeste, you have given me my hearing back which has made such a difference in so many ways.

Phil Harding

12 months ago

Recently had a hearing test with Celeste de Freitas at Bexhill. The test was comprehensive and at all times Celeste carefully explained what was being done and what the results meant. I agreed a contract for hearing aids and have since returned to collect them and then have a follow up appointment last week. At all times Celeste took time to explain the fitting of the aids and their care. She has been friendly and professional throughout.

John Leonard

12 months ago

Celeste was very assured and assuring, polite and professional, all as I would expect from anyone associated with Martin Steels, Arundel.

Mr John Thompson

12 months ago

I was so impressed by the way Celeste welcomed a family member I needed to bring with me to a follow-up consultation. She took great care in informing both of us about the interaction of the hearing aids with the brain. Her attention to detail, and the time taken to explain the use, cleaning and maintenance of my hearing aids was exemplary. My quality of life has improved and the ability to hear sounds such as birdsong again is amazing. Thank you for such a professional and enjoyable service.

John Workman

2 years ago

I was seen by Audiologist Celeste de Freitas. She was very careful, professional and gentle. Each step of my treatment and the following tests were described beforehand and the results explained thoroughly.

David

12 months ago