Customer

I found the whole experience so valuable in every way - ears, aids, how to deal with them, what problems to look for. You helped me learn how to adapt. The wax removal was brilliant. The hearing aids fit beautifully, they charge easily and I'm really comfortable with them. Cathy is kind, courteous and always makes me feel at ease. She is calm and conscientious - just the right girl for the job!

Maureen Brereton

Audiologist:

This morning I went to Toombs Allen Gosport for a hearing test. A lady called Nicola saw me. She was very professional and so lovely. she made me feel at ease explaining all the tests and what they were for, and then giving me a suitable hearing aid to try. Please pass on my thanks. If everone was as helpful the world would be a better place.

Della Upton

Thanks to Kara the whole complex procedure from testing my hearing and choosing the right style to instructing me how to recharge the batteries and change the filters was carried out with great understanding and humour. At last I can use the phone again and hear music and bird song clearly.

Bill Shreeves

Practice:

Audiologist:

The process was good a very good examination and a full examination of the outcome. all done in a very proffesional manner. the detailed follow up by email prompt and a further full disclosure for my consideration. thank you

Roger Cooper

Practice:

Audiologist:

Very impressed by service. Professional and thorough. Explained everything thoroughly and had time and patience to answer questions.

Mrs B Broom

A very good service, charlotte displayed lots of patience with this elderly gent, which is refreshing in this day and age! All in all the end result is top notch.

Bryan Wallis

Practice:

Excellent I lost 90% in one ear and 75% in the other now it is so very good to hear and join in with people.

R Wyatt

Practice:

Audiologist:

Very well! I cant believe he differnce my new hearing aids have made. I have nothing but praise for all the help and advise Matt has given me.

Daphne Rogers

Practice:

Audiologist:

Very welcoming, thorough examination, so very happy with professional care and advice

Roger Scammell

Practice:

Audiologist:

Very well. Kind, caring and patient. Good service and very pleased with my Oticon.

Sybil Neill

I am delighted with my hearing aids and the great service provided by Matt, who is professional, efficient, thorough.

Lyn Barnett

Practice:

Audiologist:

Excellent, best I've thing ever done.

Stella Hull

Practice:

Audiologist:

I was very satisfied with my hearing test. Fiona was very thorough, pleasant, professional and I felt she did a perfect test. She explained every procedure so well, I was highly impressed

Caroline Evans

Practice:

Audiologist:

Excellent!! Matthew has been so understanding and helpful from the first consultation through to my visit yesterday.

Mrs Linda Mullin

Practice:

Thoughtful, caring, clear communication, respectful, relaxed, relatable, responsive to questions, good listening skills. Thank you.

John Massink

Practice:

Audiologist:

Grateful thanks to Matt for giving me back better hearing. His customer service far exceeded my expectations. Professionalism, knowledge, advice, information given, help, hearing aid and follow up, brilliant. Would highly recommend Matt and your service. Please extend my gratitude to him. Reception staff at Friths are first class

Christine Baker

Practice:

Audiologist:

Did very well. She was very kind and understanding. Listened to what I had to say. Explained everything that she was doing. I am very pleased that I used you.

Sheila Freeman

Practice:

Audiologist:

Haleema went to great lengths to make you feel at ease and explained everything she did (Hearing test). She also accommodated our session to suit our time available today and arranged for us to have a second visit to fulfil our assessment.

Karen Carter

Practice:

Audiologist:

Haleema was very thorough in talking through my hearing test and the best course of action.

Clifford Carter

Practice:

Audiologist:

Appointments for both hearing and eyes and choosing new spectacles. All areas charming, professional and helpful.

Julie Harwood

Practice:

Keyla is absolutely wonderful. She discovered the problem with my ear which needed hospital care and an operation. I believe she saved my hearing by facilitating my referral to the ENT department at Addenbrookes.

Lynda Tomlin

Practice:

Audiologist:

Elaine was very helpful and nothing was too much trouble. I would recommend her to anyone who would like a hearing test. I am very happy with my hearing aids.

Marion Hoult

Practice:

Audiologist:

The whole experience was actually a pleasure from David's care and time in booking me in, greeting us and adjusting my glasses, to Candice Green, Audiologist, who so thoroughly tested my hearing and explained everything beautifully.

Suzy Malati

Practice:

Brilliant. The staff were really friendly and very good at their job. I will recommend you 100% to anyone. I'm a new man after being put right by you.

James Ward

Practice:

Dr Haleema Bi was kind, caring, patient and always a true professional.

Mrs C.O Sullivan

Practice:

Audiologist:

The hearing tests were thorough and lasted as long as necessary. The results were informative and useful. They constitute a good future reference. All my queries were fully answered. Thank you.

Abdul Hussain

Audiologist:

Dharmin was professional, friendly and had good interpersonal skills and excellent service, thank you.

Sandra Sokoloff

Practice:

Excellent service, made to feel at ease all through the consultation. Informing me what was happening at every stage.

James Cadden

Practice:

Audiologist:

What a delightful audiologist. Prompt, smart, courteous, friendly, non-threatening, comforting and completely capable. Professional in her manner, a joy to meet her. You are lucky to have her in your team, thank you Haleema.

Dorothy Longmore

Practice:

Audiologist:

Salma was charming, professional and exceptionally helpful. I have tinnitus (I play the guitar) and needed pro custom hearing protectors. Salma helped to find the right product for me. I would recommend her without hesitation. Thank you!

Ray Hunt

Practice:

Sarah as always so professional, efficient and keen to have everything perfect. Her gentle manner makes the whole process so relaxed. She's a star.

Louise Anton

Practice:

Excellent service all the time, with a real understanding of the problems that I had and how to overcome them.

Sara Marie Andrews

Practice:

Audiologist:

Haleema was very professional, helpful, attentive and informative. Sadly, I didn't buy hearing aid as I did not think this would resolve my ongoing problem

Bob Johnson

Practice:

Audiologist:

My audiologist was exceptional in her work and concern for her client (myself), she made the experience pleasant and put my concerns at rest. She is a credit to herself and her company.

Joyce Butterfield

Practice:

Very well - careful attention and concentration & a good way of relating to clients

Dave Howley

Practice:

I came open minded for the Hearing test believing that there was no problem with my hearing, but I was proven wrong after a well executed thorough test carried out by your audiologist Charlotte Matiba, who explained what each test was trying to detect, then explained the results of the tests that indicated that I do have some hearing loss and how this can be improved.

Richard Worden

Practice:

Very well as Kara makes you feel at ease and is very efficient in explaining details & explaining the way to do certain

Marion Northmore

Practice:

Audiologist:

Lovely, well informed Audiologist. Explained everything and gave me useful suggestions to try.

Victoria Lilley

Practice:

I am getting on well with my new hearing aid and are confident that Sarah will provide support if I need help in the near future. Very pleased with teh service.

Mary Rhodes

Practice:

Excellent - professional, understanding and very help - explanations are an added bonus, which have helped me understand how things work etc. Highly recommend. Thank you.

Sue Mackay

Practice:

I am very pleased with the hearing aids I bought from Matthew who has been helpful and professional throughout the time I have been wearing them. I would be happy to recommend Matthew and THCP to anyone.

Geoffrey Dawes

Practice:

Audiologist:

Helen is friendly but always professional. We feel very comfortable with her approach and able to ask any queries we might have, she is always most reassuring.

Judith & Ken Hawkins

Practice:

Audiologist:

Candice Green the audiologist who did my hearing test was absolutely excellent. The testing was very thorough. She was experienced, knowledgeable and kept me informed throughout the test process. She answered and addresses all my queries patiently and did not rush, Candice made sure I was at ease. She is very good and my experience was excellent. I would highly recommend her.

Alka Sharma

Practice:

Mandeep is smart, polite and presentable. She comes across as being very knowledgeable and enthusiastic about the products. Mandeep is friendly and keen to promote the best hearing aids you can get (her words). I have been wearing hearing aids for 29 years and I agree with her 100% - for what they cost they should be.

Doug Shaw

Practice:

Audiologist:

Very well plenty of time taken to listen and advise.

Barbara Linke

Audiologist:

Excellent service from Sarah over the past few months. Very full explanation about all aspects of hearing aid purchase and use. It would be even better if she had a slightly larger work area!

Andrew Hallett

Practice:

If only there were more like Kara Butterworth. Audiologist in the health care services. My initial contact happened when I was desperate to have ear wax removed - and help was not forthcoming from anywhere else. This audiologist... in a most professional way, dealt with this problem. Later following my free hearing test, where I was found to have hearing loss, she took care to explain and give me confidence, that would be able to manage hearing aids. Kara Butterworth goes that extra mile to make one feel encouraged and comfortable.

Christopher Ellis

Practice:

Audiologist:

As I expected, totally satisfactory tests, review, changes to end of aid carried on and advice given. Friendly, unrushed and very professional. I have full confidence in Charlotte and very pleased she is available every week.

Colin Smith

Practice:

Sarah fitted me in at short notice and sorted my problem out. I had been with another hearing aid organisation for years before I found Sarah - she readjusted my aids and they are vastly improved. She is passionate about her work and it shows. Very thorough and caring.

Dani Sangway

Practice:

Excellent service, Sarah is highly skilled & professional, and I have every confidence in her advice and guidance. Headquarters need to sort out computer niggles and test new programs/software thoroughly.

A V Edwaers

Practice:

Explained in detail, made to feel at ease, very competent.

G Clark

Practice:

Audiologist:

Very well. Helen explained everything so clearly, was caring and professional as well as friendly. I felt reassured and confident of what to do next. Very grateful to Helen.

Sally Head

Practice:

Audiologist:

Sarah is brilliant! She understands my husband has dementia and gently and kindly finds out what he needs and tweaks the aids accordingly - all with a good gentle humour. He always enjoys seeing her.

Alexander Fyshe

Practice:

Matt's attention to detail is very good - I felt he listened to what I was saying and responded accordingly. Good service all round.

Neil Crocombe

Practice:

Audiologist:

I have been well satisfied with the service I have had and friendly manner, not being pressured into anything.

R Burford

Audiologist:

Excellent service from my first visit through to check up that aids are as promised. Mandeep gave sympathetic and highly professional service. Impressive.

Geoff Flint

Practice:

Audiologist:

Excellently. Very friendly, efficient and she makes you feel very comfortable explaining everything clearly.

Sheila G Lodge

Practice:

Feeling quite nervous but Tash made me feel so at ease. Explained everything so clearly and would not hesitate to recommend a hearing test with you, amazing!

Brenda Cobb

Practice:

An excellent and thorough examination - no high pressure sales. Made sure I found the aids comfortable in all senses and explained in detail what can and can't be changed. Would recommend the service to those who are hard of hearing.

T J Preston

Practice:

Audiologist:

Extremely well. Sarah was commendably cheerful and friendly. What pleased me most was her patience and willingness to explain everything and to answer all my questions.

Robert Edwards

Practice:

Brilliant - I can hear sounds and voices I struggled with. Sarah is very professional and friendly. Service first class. Highly recommended . Thank you Sarah.

Wilhelmina Lowe

Practice:

Very good thank you. Michelle was lovely to deal with and offered good, clever advice. A credit to your company.

David George

Practice:

Audiologist:

The entire experience was excellent. Mandeep was personable, patient and thorough - a model professional. She explained what tests she was performing, and why, and she gave comprehensive explanations of what they meant. There was no pressure to buy any particular aid - just advice on which options would best suit me.

Dr Nigel Broughton

Practice:

Audiologist:

I was impressed with the care and attention I received from Ms Swann. Nothing was too much effort and she instilled great optimism at a time when i was beginning to lose hope.

M. J. Callahan

Practice:

I am really pleased with everything I have been offered. My aids are so comfortable that I have to check that they are in, hearing restored without me being aware that it is "adjusted"- Haleema is delightful - skilful, sensitive considerate and tactful.

Christine Philp

Audiologist:

I have had 3 appointments with Sarah and she has been a delight spending time with me without rushing and explaining each process I heartily recommend her.

Mrs Margaret Butcher

Practice:

Very professional, explained everything, very helpful advice and excellent service.

C Jarrett

Practice:

I have been wearing hearing aids for some years not happy with my previous ones so saw Anna who was very understandable and suggested I try Oticon. I am very pleased with the result and her care is very good, nothing too much trouble I would certainly recommend.

Moya Hoath

Practice:

Professional, efficient, on time 9.30. Looking forward to my next 6 monthly check up.

John Cox

Audiologist:

Brilliant. Lovely friendly manner. Very informative and reassuring.

Carol Cox

Practice:

The care I received was like no other. Sarah makes you feel like the most important person in the world and talks through everything she is about to do to put you at ease. The best service!

Hannah Biddle

Practice:

Excellent. Very reassuring and putting me at ease. Procedure and results of hearing test explained really well. Full of praise for the service Salma provided and wouldn't hesitate to recommend her to friends who need an audiology examination.

Irene McDonald

Practice:

I was very impressed with the skill and knowledge of Sarah who opperated the modern equiptment with a soft, professional approach, very very good service.

Charles Stocker

Practice:

I was very satisfied. Helen was most helpful and explained everything very clearly, could not have asked for more.

Ian Walton

Practice:

Audiologist:

Excellent explanation of the procedure to clean my ears and explaining the 'workings' of how we hear etc. Thank you.

Steve Catten

Practice:

Audiologist:

Excellent Helen was very good, put my son at ease, gave him all the information about hearing aids. Really pleased, job well done.

Paul Young

Practice:

Audiologist:

Very good and comprehensive fitting service, excellent instruction showing me what to do, can't fault it.

Michael Rich

Practice:

Very comprehensive examination carried out in a very friendly and professional way. Had aids to test for a week and feel like a different person! Cannot believe the difference. Would thoroughly recommend them.

Colin Badger

Practice:

Charlotte was very helpful in dealing with my poor hearing situation and I look forward to seeing her again.

John Hart

Practice:

Excellent! Very clear and concise. Made to feel very comfortable, answered all questions. No pressure.

M J Curry

Practice:

Audiologist:

Mandeep was friendly and professional. She put me at ease, explained all about the ear and hearing she answered all my questions and offered sound advice.

J. Round

Audiologist:

Imogen was knowledgable, friendly and very professional. Very reassuring person.

S. Olliffe

Excellent service from initial explanation of what would be tested and how, right through to results and recommendations.

D. Jackson

Practice:

Audiologist:

Michelle is helpful, thoughtful, caring and professional. My husband is very pleased with his top of the range rechargeable hearing aids, I'm really pleased that he can hear well and I'm not repeating everything!

N. Warbeys

Practice:

Audiologist:

I was very impressed with the attention to detail that was shown to me. My hearing aids have improved my life no end I didn't realise what sounds I had been missing. I also have tinnitus and my hearing aids have blocked that out which is wonderful. Would recommend everyone to try your hearing aids you can't go wrong.

L. Rumsby

Practice:

I had a full hearing test with a friendly and informative audiologist. The result was excellent. How did you do? 10 out of 10!

J. Woodman

Practice:

Audiologist:

Cathryn explained everything thoroughly and competently. She was patient and competent. She was patient and professional and I felt confident ordering a hearing aid from her.

S. Jolly

Practice:

Audiologist:

Sarah was thorough, encouraging and very very patient. I am completely happy with my hearing aids and grateful to Sarah for her care.

L. Anton

Practice:

Excellent, could not fault the treatment I received. Everything was explained very well, and Tash was very caring and considerate. I will recommend to all my family and friends.

S. Brandt

Practice:

The young lady I saw today could not have been more helpful or approachable. She was so kind and showed me and told me so many things I did not know before. You could not have a better representative anywhere!

M. Charlesworth

Practice:

I am very happy that I chose Hereford branch of your company. The lady who attends to the hearing aids customers is delightful and you can be well pleased with her performance this is essential when choosing hearing aids. Reassuring to customers that they are doing the right thing.

V. Watts

Practice:

Warm and friendly approach whilst covering all topics and inviting questions which were answered fully. Lovely sense of humour putting me at ease.

A. Garner

Practice:

I was most impressed with the care, dedication and service given by Sarah from initial consultation to follow up appointments.

G. Field

Practice:

A very thorough and informative hearing test, Sylvia was very professional and very pleasant.

Anonymous

Practice:

It was very simple and easy. Everything was well explained and Imogen was brilliant and easy to talk to. She did her best to make me comfortable and I bought hearing aids which are brilliant.

P. Neville

Practice:

The reception staff were very good and reasonable, Sylvia was extremely professional, a good conversationalist and explained everything clearly. I got my ears cleared in no time!

R. Fullbrook

Practice:

On 4th October 2018 I had a full hearing assessment with your audiologist Cathryn Brett. I was greatly impressed with her professionalism and empathy. The comprehensive evaluation quickly convinced me that I needed hearing aids. She was persuasive in guiding me towards the correct option. Her technical knowledge and straightforward approach gave me full confidence to commit to a substantial investment. At no stage did she attempt any form of “hard sell” and I respected her and therefore the company for that. Your service is accessible and affordable, and I have already recommended you to other potential clients. An important point to add is that the Oticon OPN instruction booklets are very clear and easy to understand and follow … no frustrations or irritations! This is so unusual in our modern world – as I am sure everybody has experienced. Cathryn was even willing to have an extra appointment to convince my wife (the purse strings holder!) that the initial cost was good value for our (senior citizens) budget. Not only was she convinced but she decided that I must upgrade from the Essential to the Advanced package. As she put it, “If they (or you!) last ten years it is only a cup of latte per week … per ear!”

P. Shervington

Practice:

Audiologist:

The audiologist I saw today was both charming and informative. She explained the anatomy of the ear and its functions and talked me throught my results.

D. Prescott

Practice:

The examination was thorough and everything was explained very clearly. I had an excellent experience.

R. Porteons

Practice:

The information and general helpfulness was second to none. Elaine took great care to give me the correct prescription for my hearing aids.

A. Gordon

Practice:

Audiologist:

Amanda is fantastic. I work at Tombs and Allen and was having problems with my ears and she couldn't do enough to help me. She made me feel comfortable and explained everything she was doing. She is a real credit to our opticians and provides a brilliant service. Would recommend Amanda and THCP 1,000 times over.

C. Tilbury

Anna listens and then makes suggestions. Her knowledge and professionalism is excellent. She is the best I have come across in 50 years of wearing hearing aids.

E. Baker

Practice:

Six months ago, my wife persuaded me to have my hearing tested as I was having difficulties, especially in crowded environments. I went to THCP as they operated from my opticians’ premises. The first problem I had was a build-up of wax, which was dealt with very quickly. I then had a hearing test, which was extensive, and the results were explained to me in detail and in a language I understood. I then collected my prescribed hearing aids and have worn them ever since. I have noticed a continuing improvement in my hearing, not only in the volume, but most importantly, in the clarity of conversations I am listening to. I noticed a huge deterioration when I remove the aids, as I do shortly before going to bed. My only problem now is that I forget I am wearing them and have, on a couple of occasions, nearly taken a shower before removing them!!!!

C. Smith

Practice:

Audiologist:

Great, it always is. Anna is a very nice and friendly person and is great at her job.

J. Warren

Practice:

Punctual, friendly, polite, informed and helpful.

K. Long

Practice:

Had a hearing test even though I was convinced I was not deaf, but now having hearing aids I am able to hear the TV on 20 and not 30. Out with friends for lunch and able to hear, I now realise I did have hearing loss. I have them in playing badminton and table tennis and forget I have them in - they are so comfortable.

M. Toll

Anna was very proficient. She did her job thoroughly and in a helpful and pleasant manner. Although our devices were very expensive they are obviously very high quality. The after service has been excellent so far and I see no reason why it should not continue to be so. Because they are shaped to our ear canals our devices are comfortable to wear. All in all, we are very pleased.

K. Warne

Practice:

Very pleased with the whole service. Kind and pleasant lady. Thorough ear & hearing tests all explained very well. Chose fitted in the ear aids and so far, very pleased with them.

S. Warne

Practice:

I was very pleased with the attention that Amanda gave me, and she was very efficient and caring - also very thorough. I can now hear everything that is said to me and I'm not being a nuisance asking for everything to be repeated by relatives (especially my wife!). Thank you very much.

A. Rumble