Customer

I was very impressed with the attention to detail that was shown to me. My hearing aids have improved my life no end I didn't realise what sounds I had been missing. I also have tinnitus and my hearing aids have blocked that out which is wonderful. Would recommend everyone to try your hearing aids you can't go wrong.

L. Rumsby

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I had a full hearing test with a friendly and informative audiologist. The result was excellent. How did you do? 10 out of 10!

J. Woodman

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Cathryn explained everything thoroughly and competently. She was patient and competent. She was patient and professional and I felt confident ordering a hearing aid from her.

S. Jolly

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Sarah was thorough, encouraging and very very patient. I am completely happy with my hearing aids and grateful to Sarah for her care.

L. Anton

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Excellent, could not fault the treatment I received. Everything was explained very well, and Tash was very caring and considerate. I will recommend to all my family and friends.

S. Brandt

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The young lady I saw today could not have been more helpful or approachable. She was so kind and showed me and told me so many things I did not know before. You could not have a better representative anywhere!

M. Charlesworth

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I am very happy that I chose Hereford branch of your company. The lady who attends to the hearing aids customers is delightful and you can be well pleased with her performance this is essential when choosing hearing aids. Reassuring to customers that they are doing the right thing.

V. Watts

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Warm and friendly approach whilst covering all topics and inviting questions which were answered fully. Lovely sense of humour putting me at ease.

A. Garner

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I was most impressed with the care, dedication and service given by Sarah from initial consultation to follow up appointments.

G. Field

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A very thorough and informative hearing test, Sylvia was very professional and very pleasant.

Anonymous

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It was very simple and easy. Everything was well explained and Imogen was brilliant and easy to talk to. She did her best to make me comfortable and I bought hearing aids which are brilliant.

P. Neville

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The reception staff were very good and reasonable, Sylvia was extremely professional, a good conversationalist and explained everything clearly. I got my ears cleared in no time!

R. Fullbrook

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On 4th October 2018 I had a full hearing assessment with your audiologist Cathryn Brett. I was greatly impressed with her professionalism and empathy. The comprehensive evaluation quickly convinced me that I needed hearing aids. She was persuasive in guiding me towards the correct option. Her technical knowledge and straightforward approach gave me full confidence to commit to a substantial investment. At no stage did she attempt any form of “hard sell” and I respected her and therefore the company for that. Your service is accessible and affordable, and I have already recommended you to other potential clients. An important point to add is that the Oticon OPN instruction booklets are very clear and easy to understand and follow … no frustrations or irritations! This is so unusual in our modern world – as I am sure everybody has experienced. Cathryn was even willing to have an extra appointment to convince my wife (the purse strings holder!) that the initial cost was good value for our (senior citizens) budget. Not only was she convinced but she decided that I must upgrade from the Essential to the Advanced package. As she put it, “If they (or you!) last ten years it is only a cup of latte per week … per ear!”

P. Shervington

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The audiologist I saw today was both charming and informative. She explained the anatomy of the ear and its functions and talked me throught my results.

D. Prescott

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The examination was thorough and everything was explained very clearly. I had an excellent experience.

R. Porteons

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The information and general helpfulness was second to none. Elaine took great care to give me the correct prescription for my hearing aids.

A. Gordon

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Audiologist:

Amanda is fantastic. I work at Tombs and Allen and was having problems with my ears and she couldn't do enough to help me. She made me feel comfortable and explained everything she was doing. She is a real credit to our opticians and provides a brilliant service. Would recommend Amanda and THCP 1,000 times over.

C. Tilbury

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Anna listens and then makes suggestions. Her knowledge and professionalism is excellent. She is the best I have come across in 50 years of wearing hearing aids.

E. Baker

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Six months ago, my wife persuaded me to have my hearing tested as I was having difficulties, especially in crowded environments. I went to THCP as they operated from my opticians’ premises. The first problem I had was a build-up of wax, which was dealt with very quickly. I then had a hearing test, which was extensive, and the results were explained to me in detail and in a language I understood. I then collected my prescribed hearing aids and have worn them ever since. I have noticed a continuing improvement in my hearing, not only in the volume, but most importantly, in the clarity of conversations I am listening to. I noticed a huge deterioration when I remove the aids, as I do shortly before going to bed. My only problem now is that I forget I am wearing them and have, on a couple of occasions, nearly taken a shower before removing them!!!!

C. Smith

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Great, it always is. Anna is a very nice and friendly person and is great at her job.

J. Warren

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Punctual, friendly, polite, informed and helpful.

K. Long

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Had a hearing test even though I was convinced I was not deaf, but now having hearing aids I am able to hear the TV on 20 and not 30. Out with friends for lunch and able to hear, I now realise I did have hearing loss. I have them in playing badminton and table tennis and forget I have them in - they are so comfortable.

M. Toll

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Anna was very proficient. She did her job thoroughly and in a helpful and pleasant manner. Although our devices were very expensive they are obviously very high quality. The after service has been excellent so far and I see no reason why it should not continue to be so. Because they are shaped to our ear canals our devices are comfortable to wear. All in all, we are very pleased.

K. Warne

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Very pleased with the whole service. Kind and pleasant lady. Thorough ear & hearing tests all explained very well. Chose fitted in the ear aids and so far, very pleased with them.

S. Warne

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I was very pleased with the attention that Amanda gave me, and she was very efficient and caring - also very thorough. I can now hear everything that is said to me and I'm not being a nuisance asking for everything to be repeated by relatives (especially my wife!). Thank you very much.

A. Rumble

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