Coronavirus update

Last updated 29th May

Due to the current coronavirus outbreak, we are open by appointment only for your hearing care needs. We are currently offering remote care to new and existing customers. The optical practices that run our clinics are closed, so please call our dedicated patient support on 0800 52 00 546 to get in touch.

If you require a repair to your hearing aid, all repairs will be sent directly to the manufacturer, and then returned directly to you to minimise the need for unnecessary personal contact.

We will continue to update all our patients via email and website.

For the most up-to-date information on Coronavirus (COVID-19), please visit the NHS website.

If you have a new continuous cough or high temperature (of 37.8 degrees centigrade or higher), please stay at home (self-isolate) for 7 days from the onset of symptoms. If someone you live with has developed these symptoms, please self-isolate for 14 days, following the current advice. If you have serious symptoms you cannot manage at home, please go to NHS 111 Online (only call 111 if you cannot get online).

Practice closures

Please note that a number of our partner optical practices are now either closed or are available for optical emergencies only. Please use our Practice Finder for information on your local practice.

Should you require hearing assistance at this time, please contact us directly either by phone on 0800 52 00 546 or by email at [email protected].

Having trouble with your hearing aid?

Our hearing aid troubleshoot page may be able to help solve any issues you’re having with your hearing aids. Click here to find out more.

Online Orders and Repair Requests

To make life even easier, you can now reorder new batteries and request repairs online. Simply click the link below, fill out your details and a member of our team will be in touch shortly to process your order.

PLEASE NOTE: We are currently experiencing high demand so there may be a small delay in response. A member of the team will contact you in the next 5 working days to process your order, please do not submit more than one response.