The Hearing Care Partnership (THCP) has been built on more than a decade of experience, delivering the best clinical care with the highest quality service. We exist to help you live your life to the full.
THCP partners with independent opticians who share our passion for personal service and clinical excellence. We put the customer at the heart of everything we do to provide total reassurance and peace of mind.
Whatever your level of experience, we'd love to talk.
Ready to take the next step?
We've got exciting opportunities for qualified audiologists across our growing network.View our current vacancies
Why choose The Hearing Care Partnership?
Rigorous care | Clinical excellence | Personal service | Family focus | Latest technology | Premium quality | Independent expertise
The Hearing Care Partnership provides expert care that’s perfectly tailored to you. Alongside our free hearing assessments and professional services, we offer the very best hearing technology, from the world’s most advanced hearing aid to virtually invisible in-the-ear aids.
Your expert audiologists
All audiologists and hearing aid dispensers at The Hearing Care Partnership are registered with the HCPC (Health & Care Professions Council) and BSHAA (British Society of Hearing Aid Audiologists). Despite varied backgrounds, they all share the same passion for providing a personal, professional service that truly makes a difference to your life.
Charlotte Bufton (BSc RHAD RCCP)
Charlotte graduated from Bristol University with a BSc in Audiology before beginning her career in the NHS at a London hospital, where she developed a huge depth of clinical knowledge. Having then worked for a hearing aid manufacturer as well as for the British Academy of Audiology, Charlotte also has fantastic insight into the latest hearing aid technology.
“As part of The Hearing Care Partnership, I’m able to provide the best possible solution for you. As an independent team, we work with all manufacturers, ensuring we always have access to the very best technology and equipment. With the luxury of time, we can work with you and your family towards an outcome that will allow you to make the most of every moment and discover clarity of sound that you haven’t heard for years.”
Anna Pugh (BA MSc MSHAA RHAD)
Audiologist & Hearing Therapist
For over three decades, Anna has worked in a variety of different audiology environments, from NHS Audiology Clinics in hospitals and the private sector to self-help groups and even an international charity.
“As part of the THCP team, I’m really enjoying the partnership of combining professional hearing healthcare with local high street opticians, helping people to make the most of their sight and hearing. As a Hearing Therapist I specialise in improving communication skills, from teaching lipreading to learning to make the most of hearing aid technology, and working with people with tinnitus and similar conditions. As an Audiologist I can choose from the latest hearing aid technology to support you and help you make the most of your hearing, keeping you joining in conversations with work colleagues, family and friends, so you don’t miss the important things in life.
A Council Member of the British Society of Hearing Aid Audiologists (BSHAA), our professional body, I can ensure that THCP keeps up to date with developments and research into best audiological practice, and work with colleagues and students to plan for the future of the profession.”
Cathryn Brett (RHAD MSHAA)
Hearing Aid Audiologist
Cathryn qualified as a Hearing Aid Audiologist at Anglia Ruskin University, Cambridge. Since then, she has built up a wealth of valuable experience in the private sector.
“I’m passionate about providing the best possible solutions and support for those with hearing loss. Working at The Hearing Care Partnership means I have the time to spend with each patient, not only enabling me to carry out thorough clinical testing but also to match the most suitable state-of-the-art hearing aids in line with lifestyle and personal preferences.
It doesn’t stop there – I believe that ongoing care and support is essential to ensure that each patient has a personal and tailor-made aftercare service which will continue to improve their quality of life. I’m very committed to raising awareness of the impact of hearing loss and have a special interest in links between untreated hearing loss and an increase in the risk of falls and developing dementia.”
Aphra Dowell-Jones (MSc RHAD HCPC)
After graduating with a Master’s degree in Audiology from the University of Southampton, Aphra spent seven years working within the NHS. During her time there she was able to use her knowledge and experience to make a difference in people’s lives by helping them to maximise their hearing capabilities.
“I’m proud to work for The Hearing Care Partnership, an organisation that puts patient care and experience at the heart of everything they do. As a professional, I enjoy having the time to listen to patients and their requirements in order to complete a fully personalised assessment of their hearing. I’m excited to have access to the latest technologies and be able to offer a solution based on personal preferences that will make a positive difference to a patient’s life, enabling them to continue doing the things they love.”
Outside work, Aphra can normally be found with a pair of knitting needles in her hands.
Katy Waterman (BSc RHAAD)
Katy graduated from University of Southampton with an Audiology BSc degree, and has been helping those with hearing impairment and their families since. Having divided her time between working with the NHS and private clinics, Katy enjoys the personal approach to hearing care that The Hearing Care Partnership can offer. Having experienced a hearing loss herself, with a variety of different treatments, inspired her commitment to excellent customer care.
“I enjoyed working within the NHS and gained valuable clinical experience in adult rehabilitation, vestibular assessment, pediatrics and ENT. Since 2014 I have been working privately which is much more rewarding because I am able to dedicate more time to each patient, tailor their hearing healthcare more precisely, offer a wider range of technology, and provide continued aftercare support. Outside of work, my time is spent with my husband and children, usually walking a coastline somewhere. I also have a passion for yoga and practice daily.”
Safiya Issa (BSc RHAD)
Safiya graduated from De Montfort University in 2016 with a degree in Audiology. Safiya began her career working across both the NHS and private sectors, helping those with hearing difficulties. After spending time within the NHS, she really began to appreciate the increased amount of time she was able to spend with patients when working privately.
“Working with The Hearing Care Partnership gives me the ability to dedicate more time to my patients. This gives me the opportunity to develop a better understanding of their situation and individual requirements, allowing me to create a personalised plan tailored to their needs. I also have the time to provide continuous aftercare, maintaining a strong support system for them.
Outside work I enjoy spending time with my husband and family, and thoroughly enjoy baking sweet treats in my spare time.”
Keyla de Magalhaes (BSc)
Keyla graduated from the University of Petropolis (Rio de Janeiro, Brazil) with an Audiology and Speech & Language Pathology BSc degree. Keyla started her career offering both speech therapy and audiological services to patients in both private and public sectors. After working within both the NHS and private sector, she found the most rewarding part of her career was contributing to a patient’s well-being and self-esteem by looking after their hearing.
“I decided to join The Hearing Care Partnership team, as I have the ability to offer my patients a more personalised service which is tailored to their needs. I also have access to a wide range of hearing aid equipment which gives each customer a true choice, maximising their results.
Outside of work I mostly dedicate my time to family and friends and I love taking part in church activities.”
Amanda Deveney (BSc RHAD)
Amanda graduating from the University of Southampton in 2015, with a degree in Audiology. She then went on to spend three years working for the NHS as a Clinical Audiologist. Amanda’s time with the NHS helped her to gained value clinical expertise, as well as being in a patient focused environment while working in adult rehabilitation, tinnitus therapy and assisting the ENT department.
“As I was born with a hearing impairment, I experienced the benefits of personalised hearing care first-hand. It is the importance of continuity of care that led me to Leightons. Working with Leightons is enjoyable because I have the time to ensure all my patient\'s needs are met to the best of my ability. I also have the opportunity to work with and offer a wide variety of top-end hearing aid technology, as well as providing continued aftercare and support.
In my spare time, I enjoy playing netball competitively for two district teams, as well as walking my two dogs. I also have a passion for travelling and have been lucky enough to have visited Asia and Australia.”
Victoria Watts (BSc)
Audiologist and Hearing Aid Consultant
After graduating with a degree in Audiology from the University of Southampton in 2012, Victoria then went on to spend several years working across both the NHS and private sectors. Victoria’s time was spent teaching junior staff and students, as well as gaining experience within personalised patient care.
“I joined Leightons so that I could spend more time with my patients, allowing me to truly understand the individual’s needs. The fact that Leightons pride themselves on excellent patient care really appealed to me. I also really enjoy working with the latest hearing aids and accessories, as it is exciting to see the developments in technology.
In my spare time I enjoy running, photography and cooking. I also love traveling and trying different foods and dishes from around the world.”
Elizabeth Newbould (BSc MSHAA)
Hearing Aid Dispenser
Elizabeth has a degree in Health Sciences and she is registered under the HCPC as a Hearing Aid Dispenser, whilst also being a member of the British Society of Hearing Aid Audiologists. With her main motivator being care, her previous roles involved working within the NHS as a Technician in Physio and Occupational therapy. During her time with the NHS, she learnt for the best results you must understand a customer’s personal circumstances and needs over a long period of time.
In her spare time, she a keen yogi and has practiced this for many years. With a sporting background she is also a keen cyclist and can often be found on the golf course (mis-)hitting her way around the course!
Helen Barton (RHAD HCPC)
Audiologist and Hearing Aid Dispenser
Helen began her audiology career when she was sponsored to complete a BTEC in Medical Physics and Physiological Measurements. After successfully qualifying, she decided to specialise in Audiology which she has been practicing ever since. Helen has always been heavily involved in training and mentoring audiology students and has also lectured at an audiology training school in Birmingham. She has spent most of her working life in the NHS and learnt a lot about providing the best possible care for her patients.
“I have a passion for providing excellent customer care and I know that the key to this is good communication and listening skills. Working with The Hearing Care Partnership allows me the time I need to spend with each patient to ensure their care is tailored to them as an individual and to their lifestyle. I have a special interest in helping tinnitus sufferers, which is something I am keen to continue with.
In my spare time, I enjoy gardening and country walks. I also have a passion for Indian food.”