About Us

The Hearing Care Partnership (THCP) has been built on more than a decade of experience, delivering the best clinical care with the highest quality service. We exist to help you live your life to the full.

THCP partners with independent opticians who share our passion for personal service and clinical excellence. We put the customer at the heart of everything we do to provide total reassurance and peace of mind.

Why choose The Hearing Care Partnership?

Rigorous care | Clinical excellence | Personal service | Family focus | Latest technology | Premium quality | Independent expertise

The Hearing Care Partnership provides expert care that’s perfectly tailored to you. Alongside our free hearing assessments and professional services, we offer the very best hearing technology, from the world’s most advanced hearing aid to virtually invisible in-the-ear aids.

Your expert audiologists

All audiologists and hearing aid dispensers at The Hearing Care Partnership are registered with the HCPC (Health & Care Professions Council) and BSHAA (British Society of Hearing Aid Audiologists). Despite varied backgrounds, they all share the same passion for providing a personal, professional service that truly makes a difference to your life.

Austin Timoney (BSc MSc RHAD CS)

Clinical Scientist (Audiology) & Hearing Aid Consultant

With a BSc in Natural Sciences and an MSc in Biotechnology, as well as an MSc in Audiology and Clinical Scientist registration, Austin has a highly scientific background. Having worked in a busy NHS Audiology department for several years prior to moving to the independent hearing care sector, he has extensive experience in providing a patient-centred service.

“The Hearing Care Partnership is focused on offering the highest standards of service to patients and their families. With my experience and access to the very best hearing aid technology, I’m proud to deliver a personal and premium level of care to my patients.”

Charlotte Bufton (BSc RHAD RCCP)


Charlotte graduated from Bristol University with a BSc in Audiology before beginning her career in the NHS at a London hospital, where she developed a huge depth of clinical knowledge. Having then worked for a hearing aid manufacturer as well as for the British Academy of Audiology, Charlotte also has fantastic insight into the latest hearing aid technology.

“As part of The Hearing Care Partnership, I’m able to provide the best possible solution for you. As an independent team, we work with all manufacturers, ensuring we always have access to the very best technology and equipment. With the luxury of time, we can work with you and your family towards an outcome that will allow you to make the most of every moment and discover clarity of sound that you haven’t heard for years.”

Anna Pugh


Audiologist & Hearing Therapist

For over three decades, Anna has worked in a variety of different audiology environments, from NHS Audiology Clinics in hospitals and the private sector to self-help groups and even an international charity.

“As part of the THCP team, I’m really enjoying the partnership of combining professional hearing healthcare with local high street opticians, helping people to make the most of their sight and hearing. As a Hearing Therapist I specialise in improving communication skills, from teaching lipreading to learning to make the most of hearing aid technology, and working with people with tinnitus and similar conditions. As an Audiologist I can choose from the latest hearing aid technology to support you and help you make the most of your hearing, keeping you joining in conversations with work colleagues, family and friends, so you don’t miss the important things in life.

A Council Member of the British Society of Hearing Aid Audiologists (BSHAA), our professional body, I can ensure that THCP keeps up to date with developments and research into best audiological practice, and work with colleagues and students to plan for the future of the profession.”

Cathryn Brett for THCP

Cathryn Brett (RHAD MSHAA)

Hearing Aid Audiologist

Cathryn qualified as a Hearing Aid Audiologist at Anglia Ruskin University, Cambridge. Since then, she has built up a wealth of valuable experience in the private sector.

“I’m passionate about providing the best possible solutions and support for those with hearing loss. Working at The Hearing Care Partnership means I have the time to spend with each patient, not only enabling me to carry out thorough clinical testing but also to match the most suitable state-of-the-art hearing aids in line with lifestyle and personal preferences.

It doesn’t stop there – I believe that ongoing care and support is essential to ensure that each patient has a personal and tailor-made aftercare service which will continue to improve their quality of life. I’m very committed to raising awareness of the impact of hearing loss and have a special interest in links between untreated hearing loss and an increase in the risk of falls and developing dementia.”

Aphra Dowell-Jones

Aphra Dowell-Jones (MSc RHAD HCPC)


After graduating with a Master’s degree in Audiology from the University of Southampton, Aphra spent seven years working within the NHS. During her time there she was able to use her knowledge and experience to make a difference in people’s lives by helping them to maximise their hearing capabilities.

“I’m proud to work for The Hearing Care Partnership, an organisation that puts patient care and experience at the heart of everything they do. As a professional, I enjoy having the time to listen to patients and their requirements in order to complete a fully personalised assessment of their hearing. I’m excited to have access to the latest technologies and be able to offer a solution based on personal preferences that will make a positive difference to a patient’s life, enabling them to continue doing the things they love.”

Outside work, Aphra can normally be found with a pair of knitting needles in her hands.

Katy Waterman (BSc RHAAD)


Katy graduated from University of Southampton with an Audiology BSc degree, and has been helping those with hearing impairment and their families since. Having divided her time between working with the NHS and private clinics, Katy enjoys the personal approach to hearing care that The Hearing Care Partnership can offer. Having experienced a hearing loss herself, with a variety of different treatments, inspired her commitment to excellent customer care.

“I enjoyed working within the NHS and gained valuable clinical experience in adult rehabilitation, vestibular assessment, pediatrics and ENT. Since 2014 I have been working privately which is much more rewarding because I am able to dedicate more time to each patient, tailor their hearing healthcare more precisely, offer a wider range of technology, and provide continued aftercare support. Outside of work, my time is spent with my husband and children, usually walking a coastline somewhere. I also have a passion for yoga and practice daily.”

Paul Twist

Paul Twist (RHAD)

Hearing Aid Audiologist

Paul qualified as a Hearing Aid Audiologist in 2006 and since then he has worked in both the NHS and private sectors. During that time, he gained a significant depth of experience in understanding that every single person’s situation is different when it comes to hearing loss. He learnt that the key to helping his customers is to find out as much as possible about the difficulties they might be experiencing personally, to tailor their care and advice.

“Working for The Hearing Care Partnership was appealing as it was clear to me that this is a business that cares for their customers. It means that I’m not only allowed, but encouraged, to take the time I need to give each patient the care and attention they deserve. Every hearing loss and every lifestyle is different, so it is important to gather as much information as I can to be able to provide the best possible care.”

Away from work Paul is a musician: he likes to play both the guitar and keyboard.

Talk to us today

Whether you have questions about your own hearing or would like to ask on behalf of a loved one, we’re here to help. Just contact your local branch or book an appointment online.

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